• Custom Artwork

Carolina Cara Art does not accept returns or exchanges on any custom art. All sales are final. Please make sure to review your order carefully before completing the purchase.

• Sale Items and Giftcards

We cannot accept returns or exchanges on sale items or gift cards.

• Other Items

For any other artwork purchased, you can return or exchange your order within 14 days of delivery.

If you choose to exchange your order, you will receive a store credit worth the price of the item(s) purchased. Customer is responsible for any additional cost that may be incurred by the exchange (shipping, higher cost item, etc).

• Cost

Shipping costs are calculated based on weight, geographical location, and carrier.

• Time

Shipping times for items may vary.

Orders are typically processed within 5-7 business days after payment confirmation.

Custom orders can take 14-21 days to ship.

Please ensure that your shipping address is accurate during checkout to avoid any delays.

If you need an item by a specific date (sooner than 14 days), feel free to email us directly at carolinacaraart@gmail.com and we will let you know if we can make it happen!

Expedited shipping options may be available at an additional cost, and the details will be provided during the checkout process.

We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your delivery address is secure.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We do not offer refunds for any orders after they have been shipped.

Please review our "Returns and Exchanges" section.

Refunds for Order Cancellation within 48 Hours: We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel your order, you must notify us within 48 hours of placing the order to be eligible for a refund. Refunds will be processed using the original payment method, and a cancellation fee may apply.

We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at carolinacaraart@gmail.com.

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track the status of your order by entering the provided tracking number through the carrier's website.

Cancellation Procedure: To cancel an order within the 48-hour window, please contact our customer support team via email at carolinacaraart@gmail.com with your order number and cancellation request. We will confirm the cancellation and initiate the refund process.

Refunds for Order Cancellation by Carolina Cara Art: In rare instances, Carolina Cara Art reserves the right to cancel an order due to unforeseen circumstances, product unavailability, or other reasons. If your order is canceled by Carolina Cara Art, a full refund will be issued to you using the original payment method. We will make every effort to notify you promptly if such a situation arises.

Despite our best efforts to ensure accessibility our website, there may be. some limitations.

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers by sending a message through our contact us form or sending an email to carolinacaraart@gmail.com.

Thank you for your patience as we continuously work on making our site better!